The world of logistics might not seem an obvious fit for AI, but Leicestershire based Pall-Ex is embracing this powerful technology to help deliver a more efficient and improved level of customer service.
Partnering with The Algorithm People, a transport optimisation specialist delivering a suite of products and services using powerful algorithms based upon artificial intelligence, Pall-Ex will be able to offer best in class tracking for customers.
Following an extensive tender process, Pall-Ex chose The Algorithm People’s Optimize package to help deliver its NexusETA project. This is the latest addition to its Nexus freight tracking software which will have the capability to calculate the estimated time of freight arrival and provide a delivery time window to its customers and the goods recipients. Optimize is designed to provide optimisation, decarbonisation and innovation to fleet operators. Its technology roadmap will enable Pall-Ex Group to not only deliver the first phase of NexusETA, but also support its future vision and objectives.
Dave Dunhill, Chief Technology Officer at Pall-Ex Group, commented: “NexusETA is a significant project that will deliver a magnitude of benefits to our partners, members and customers. I am delighted we are partnering with The Algorithm People as they can provide the innovative technology required to deliver this project. In addition, we were impressed by their appetite to succeed and be a part of the Pall-Ex Group technology journey.”
Colin Ferguson, CEO at The Algorithm People, added: “We are proud to be supporting Pall-Ex Group in delivering its vision for the next significant addition to the Nexus platform. Our algorithms will help to provide an innovative solution for the business, bringing major benefits to customers with a more specific indicator of when their goods are due to arrive.”
Pall-Ex Group has a 24-hour operation which requires detailed and accurate planning tools. The addition of NexusETA will help the business to make communication with its customers smoother benefitting its entire network base.