Eurotunnel is launching FIRST, a distinctive new service to better meet the needs of freight customers who are looking for additional time savings and dedicated support on their channel crossings.
FIRST is a subscription-based offering which includes a range of innovative services, including priority access to check-in lanes, boarding lanes and to the Douane/SIVEP customs, plant and animal control centres. Digitisation of the customer journey also allows automatic recognition of truck number plates, guaranteeing a smooth and simplified journey.
The service has been tested over several months and the customer satisfaction rate for users exceed 95%. This new offer will reinforce the attractiveness of Le Shuttle Freight and generate additional demand. In the long term, subscriptions to FIRST could represent up to 10% of the volume of freight traffic.
Deborah Merrens, Eurotunnel Chief Commercial Officer, said: “This new commercial proposition is an answer to the increasing demand for speed and fluidity from our customers and strengthens Eurotunnel Le Shuttle Freight’s leadership in the cross-Channel market. The success of the test phase already demonstrates the relevance of this new service.”
Eurotunnel Le Shuttle Freight claims to be the most convenient, cost-effective and sustainable way to transport goods between the UK and Europe, making it the leading solution for businesses dependent on their supply chain. By crossing the Channel using the Eurotunnel, vehicles emit 12 times less CO2 than if they were to take the same journey by ferry. Logistics companies rely on this service because of its speed and efficiency, enabling them to deliver goods with confidence. Eurotunnel Le Shuttle Freight operates 24 hours a day, 365 days a year, with up to one departure every 10 minutes at peak times. In 2022, the annual number of trucks who travelled on board Le Shuttle Freight was 1.45 million.