DHL Supply Chain is to add both Bristol and Manchester airports to its existing ground handling contract for easyJet. From February 2019, DHL will take over responsibility for delivering core customer service and logistics operations including passenger arrival and bag-drop, baggage sortation, boarding gate marshalling, aircraft loading and unloading, as well as management of other service providers across the two airports.
DHL will be responsible for managing the ground handling for approximately 700 flights per week from Bristol and 500 from Manchester.
Alberto Santamarta, Head of Ground Ops UK and Europe at easyJet says: “We’re delighted with how the DHL partnership has developed at London Gatwick. The team has implemented valuable changes that have enhanced the experience for our customers and improved our punctuality. We’re the largest airline operating out of Bristol carrying 5 million passengers a year, and Manchester is a key growth market for us. These are critical airports for our business and brand so we’re looking to DHL to ensure they operate exceptionally.”
Martin Willmor, Managing Director, UK&I, DHL Supply Chain, added: “We’re very proud of the changes we’ve brought in at London Gatwick and the results that have been delivered. Bristol and Manchester airports are strategically key for easyJet so we recognise the importance of working in partnership to optimise performance. We’re looking forward to onboarding our new colleagues and implementing changes to enhance operations and the travel experience for easyJet customers.”
DHL took over ground handling operations for easyJet at London Gatwick in November 2017. In this time the company has invested in new 480 pieces of new equipment to improve on-time performance and reduce carbon emissions, and implemented a colleague engagement and training programme which has significantly reduced staff attrition.