Yale Materials Handling Corporation is excited to recognize its top performing dealers with the 2014 Dealer of Excellence award. This award honors Yale® dealers that have exhibited focused leadership, and continue to drive their customers to the highest level of performance in all functional areas of materials handling.
“Our dealers continue to demonstrate an exceptional commitment to service, providing expert knowledge and support that exceeds customer expectations and attracts new business, said Bob Sattler, Vice President of Dealer Business Development, Yale. The Yale dealer network is one of the largest in the materials handing industry, and our Dealer of Excellence recipients have proven to meet the most demanding criteria, standing out from a remarkably talented group of dealers.”
To receive the award, dealers must meet rigorous business practice standards and performance criteria including superior customer satisfaction, general management, truck sales, short-term rental, aftermarket sales and parts and training and service. Each year, the program requirements are assessed and modified to ensure that performance standards keep pace with increasing customer expectations and heightened industry demands.