Hermes UK has announced it is to launch a major transformation programme, designed to accelerate innovation throughout the business. It will build on the customer experience through leading edge technology, with its key focus on meeting the increasing demands of online consumers that are revolutionising the e-commerce market.
Carole Woodhead, CEO, will lead this transformation programme in recognition of its importance to the business and to ensure Hermes retains its industry leading position. In order to support this Martijn de Lange has been promoted to Managing Director from his previous role of COO, and will be responsible for the day to day running of the business, reporting to Carole.
Carole Woodhead said: “Customers want faster delivery speeds, customer selectable time slots, same day and multi-channel delivery, seven-days a week. They want absolute transparency of the delivery process, to know where their parcel is in real time and to change their mind about their delivery while it’s in flight. It is essential that we continue to respond to these trends and develop our operating model accordingly. I want us to be the ones setting the bar high for our customers and retailers, and to be leading the way in our industry.”