Manhattan has been named a Leader in The Forrester Wave™: Order Management Systems (OMS), Q3 2018 report by Forrester Research. Specifically designed and constructed for advanced omnichannel environments, Manhattan Order Management received the highest score in the Strategy category – with the highest scores possible in the Product Vision and Innovation Road Map criteria. Forrester’s analysts also gave Manhattan’s OMS among the highest Current Offering scores in the Order Channel Capabilities, Store Fulfilment, Order Orchestration, and Contact Centre Capabilities criteria.
Forrester evaluated products across 40 criteria and Manhattan’s OMS achieved the highest scores possible in 23 of these categories. The report also notes Manhattan’s strongest offerings in store fulfilment capabilities, including endless aisle, BOPIS, and ship-from-store. Forrester analysts describe the product in the report as “a good fit for companies looking for an enterprise-class, cloud-based solution, with robust features and functionality that are built for complex but common omnichannel scenarios.”
“We’re honoured to be named a leader in the Forrester OMS Wave. We see our placement as further validation of the collaboration and co-innovation we’ve done with our customers, some of the most successful omnichannel businesses in the world,” said Brian Kinsella, senior vice president, Product Management, Manhattan Associates. “Our OMS customers receive immediate access to these enhancements without ever having to worry about an upgrade, and have the full flexibility to extend the solution with their own proprietary innovations.”