Convenient Parcel Collections and Returns
24th July 2020
ASDA toyou has been added to the Consignor platform, giving retailers even more ways for customers to collect and return their parcels. With over 600 drop off and collection locations in ASDA stores in the UK, customers don’t have to wait in at home for a delivery. Instead, they can pick up and return parcels at a time that’s convenient for them.
The PUDO (Pick Up and Drop Off) points include self-service options making the process even more convenient for customers. Operating seven days a week, Asda’s toYou can process orders from third parties in time for next-day or 48-hour delivery to store. Fashion retailers including Consignor customer SuperDry, are just one of the 120 companies already using the service, which is supported by Manhattan Associates’ technology.
Gary Carlile, CSO at Consignor said, “at the heart of any business is a great customer service experience and our partnership with ASDA toyou helps retailers to provide this. By displaying a mix of home delivery and collection options in the checkout, retailers can offer their customers the flexibility they demand.”
Karen Gibson, Senior Client Relationships Manager at ASDA toyou, said, “many people don’t have the time to collect or return their parcels. But by coming into store, customers can now fit this around their day-to-day lives. With integrated label printing capability for parcel drop-off, Consignor will play an important role in delivering this service.”