Upgrade to High-performance Voice Technology

16th March 2023

Logistics BusinessUpgrade to High-performance Voice Technology

Henderson Foodservice has upgraded their existing voice picking system, ZetesMedea Voice, with the latest high-performance voice technology. Thanks to this upgrade, the food distributor will increase throughput and productivity, whilst shorten its delivery times and ultimately improve customer value.

Henderson Foodservice Ltd, a subsidiary of the Family-owned Henderson Group, owners of the Spar, Eurospar, Vivo and Vivoxtra franchises in Northern Ireland, has been distributing food and grocery-related products to the convenience retail sector for over 100 years. The company faced a range of supply chain optimisation issues before it began working with Zetes in 2006 to digitalise manual warehouse processes and implement ZetesMedea Voice into its chilled warehouse.

“Through several years of successful collaboration, Henderson has achieved real-time control and visibility of all supply chain processes, from goods receipt to picking to the final arrival of groceries in stores. The use of Zetes’ solutions has not only delivered a rapid return on investment, but also significant efficiency gains in terms of reduced error rates and greater operational efficiencies. So, when it was time to upgrade our existing voice solution, we once again partnered with Zetes.” Philip Mehaffey, Head of Logistics at Henderson Group.

High performance technology

Investing in advanced voice technology enables Henderson to secure the responsiveness of its warehouse transactions and ensure that the team always deliver exceptional levels of customer service. The updated ZetesMedea Voice solution brings many value-added functionalities such as, remote view access, which implies that the user can share screen with the remote warehouse management team. This gives the back office full operational control and real-time access to a wealth of data, including tasks, productivity, and order status in one central place. In addition, with the dialog viewer feature, warehouse supervisor can track and view workflows and ongoing tasks, proving real-time visibility of performance. Should errors occur, the management can make changes straightaway and avoid disruption. With all the upgraded features, Henderson can easily access and monitor performance intelligence reports and track critical operational KPI’s in real-time.
The untrained nature of the solution also enables the quick onboarding of new employees, reducing time spent on training and ensuring new operatives can be operational within minutes.

Managing the entire mobile life cycle

Through the deployment of the MCL™ Mobility Platform, Henderson can manage the entire mobile infrastructure lifecycle, from deployment and integration, right through to the management of applications, devices and users. They benefit from a ‘build once deploy to many’ approach, reaping all the benefits of mobility, but without the associated complexity.

Its use assures 100-percent transparency, IT availability regardless of location, optimised repair cycles, flexible remote maintenance and cost-efficient process and device management.
“We have been working with Zetes for more than a decade, and they have always been responsive, embracing our projects wholeheartedly. We are confident that the new technology upgrade will provide us with an excellent platform as we continue to grow our business.” adds Philip Mehaffey.