Doddle Click and Collect Solution Rolls Out Down Under

UK ecommerce solutions provider Doddle has helped launch Australia’s most comprehensive network of pick-up and drop-off (PUDO) locations for online shopping.

With ecommerce volumes set to grow by 55% by 2022, fulfilment capacity is reaching a critical point globally. Doddle says its deal with Australia Post “marks a milestone in the company’s drive to become the partner of choice for international carriers and postal services looking to diversify their ecommerce offering with more sustainable, customer focused solutions.” This year Doddle has opened offices in the US where the business is currently working on an emerging PUDO partnership with USPS – the country’s biggest consumer carrier – and Doddle also plans to launch a business in Japan in January 2020.

In Australia, Doddle is providing the technology and expertise to accelerate growth of new click and collect and online return services. As part of the arrangement, Doddle is responsible for extending Australia Post’s existing 4,300 post offices and 350 locker locations with a network of thousands of new locations including supermarkets, department stores, pharmacies and petrol stations. At launch, these locations will include selected Metcash IGA supermarkets, Priceline pharmacies and shopping centres owned by Aventus Group.

Currently, online shopping only accounts for 10% of total retail sales in Australia, compared to 18% of total retail sales in the UK with less than half (42%) of online retailers in Australia offering click & collect and click & returns solutions. With click & collect the fastest growing delivery option globally, it is expected the new deal will significantly accelerate the Australian ecommerce market.

Doddle already works with parcel carriers and top retail names in the UK.