Irish Postal Operator Delivers the Goods with Zetes
18th May 2017
An Post, Ireland’s national postal operator, is further enhancing its electronic proof of delivery (ePOD) offering, by upgrading its existing mobility solution to ZetesChronos. The software, which offers additional functionality, provides better customer interaction and more streamlined management of inbound shipments and will provide An Post with new capabilities to add apps and functionality as their business evolves. Powered by the MCL™ Mobility Platform, An Post can now easily add new services and products to their apps, enabling it to react quickly to market or customer changes. An Post will also have the ability to centrally run, deploy and manage applications, without the need for costly IT infrastructure or to make alterations to its underlying software.
In response to a growing and more competitive e-commerce landscape, An Post wants to offer its 1.7 million customers a more comprehensive range of services and delivery options. In addition, the handling of inbound shipments coming from other companies will be optimised with a new automated receipting system. This will significantly streamline the process and optimise the collaboration between An Post and their current and future customers.
ZetesChronos will run on the current Honeywell devices. Using the MCL™ Mobility Platform, a cloud-based Mobile Enterprise Application Platform (MEAP), An Post will be able to run, deploy and manage its PoD apps centrally without costly IT infrastructure. Besides, the platform being hardware and OS agnostic, An Post won’t have to upgrade its current pool of mobile terminals, making its PoD solution fully future-proof. Additional benefits are:
• Agile development allowing to add new features quickly to optimise product and service offering
• In-built analytics to have full visibility on the productivity of postal operatives and pool of mobile devices
Zetes, in which Panasonic recently bought a substantial majority stake, will continue to provide complete managed services to An Post. This includes end-user support, next day exchange and maintenance of the devices, Remote Device Management, Application Support and IT Service Management, as well as on-site preventative maintenance visits to ensure every device is kept operational.