Epicor Names 2018 Customer Excellence Award Winners for Europe
19th June 2018
The global awards program, now in its third year, recognises innovative organisations that have successfully transformed operations by deploying Epicor solutions and services to achieve excellence in business efficiency, customer experience, and overall performance.
Epicor Customer Excellence Awards programs are run in the Americas, Asia Pacific, Europe, Middle East, India, and Africa. The regional program winners are automatically considered as finalists in the global categories for overall “Customer of the Year” and will be announced later this year, after all the regional awards programs have concluded.
“We know our customers work hard at being the best at what they do,” said Steve Murphy, chief executive officer for Epicor Software. “That’s why we’re proud to recognise these companies for their innovative use of our flexible, industry-specific solutions to help them grow their business.”
The following companies are 2018 Epicor Customer Excellence Award winners in the regional program for Europe:
Huhtamaki is the Business Transformation winner. Working with Epicor partner Aspera, the food and drink packaging specialist business was chosen for achieving transparency, easing collaboration and increasing efficiency across the business with its Epicor ERP implementation. With this complete visibility, Huhtamaki is now able to achieve the growth goals set out for the business.
The Customer Experience award winner is WD-40, also supported by partner Aspera. The lubrication business, running on Epicor ERP, integrated additional regional operations across Europe whilst implementing a new direct selling strategy in Germany. This enabled them to grow the business without increasing headcount and opened up opportunities to build stronger relationships with customers.
Adder and Rentokil Initial were joint winners in the Rapid Time to Value award. Adder implemented Epicor ERP within an ambitious timeframe of between three to four months with zero impact on its business and is already seeing an increase in revenues. Rentokil Initial undertook a seamless integration of Epicor ERP in under six months, with no impact on user experience and is already seeing measurable operational and financial benefits.
The winner in the Technology Innovator category is Epicor ERP customer Abaxis Europe, selected for consolidating six diverse systems, streamlining and automating multiple business processes and increasing transparency and traceability in its medical device business.
Award entries were judged in three key areas:
– Complexity of the project. What business areas were impacted by the scope of the project?
– Clearly stated objectives. Why was this initiative started? What were the deliverables? How was success defined?
– Overall business impact of the initiative relative to stated goals. What was achieved? How did this compare to the original KPIs?
For more information on the 2018 Epicor Customer Excellence Awards regional programs visit the Epicor website.